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Shipment and Delivery

Updated: 5 Oct 2022

Shipment and Delivery

We offer you Free Shipping worldwide as long as we can ship your order by EMS.
*We might use other shipping carriers instead when we can’t deliver an item by EMS. In that case, depending on countries, we will have to charge an additional shipping fee.

Index
1, General Delivery Time
2, Authentic Japanese Sword
3, Replica Japanese Swords
4, Antique Items
5, Marutake Armor
6, Shipping Carriers 
7, Caution 
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1, General Delivery Time

 It takes approximately 5-14 days to deliver after placing an order if you live abroad.

 The time of delivery is estimated as accurately as possible by the carriers but does not take into account any delays beyond our control, such as inclement weather, holiday seasons.

 We will ship your order from the address below.
Samurai Museum Shop office
order@samuraimuseum.jp
Nakamura Building 4F 5-10-14 Shinjuku Shinjuku-ku Tokyo, Japan 160-0022
TEL.+81 3-6457-6411 FAX.+81 3-6457-6441

 

2, Authentic Japanese Sword

 To legally ship an authentic Japanese sword from Japan to another country, we will have to apply for its export permit to the Agency for Cultural Affairs(Bunkacho). We also must return the original registration paper to the Board of Education. It usually takes around 2-4 weeks to receive this permit after submitting the required documents. And we would like you to expect at least 1-1.5 months for your order to arrive at your given address after you ordered. For more detailed info, please click here.

 We have shipped authentic Japanese swords to the USA, UK,Canada, Mexico, Germany, Switzerland, France, Czech Republic, Hong Kong and Australia. If you don’t live in these countries and like to order, please contact us first before purchasing. We normally ship by EMS (Express Mail Service) provided by Japan Post. When we receive an order from Canada, Germany, Switzerland and Czech Republic, we will use FedEx instead of EMS.

* If you live in Australia and like to purchase an authentic Japanese sword, please click here to know the detail.

 

2, Replica Japanese Swords

 We send out replica swords to USA, France and Switzerland. If you don’t live in these countries and would like to order a replica Japanese sword, please contact us prior to your purchase.

 Please keep in mind that we can’t ship replica Japanese swords to specific countries due to the effect of COVID-19 for the time being. If you purchase a replica Japanese sword without contacting us and we will have to cancel the transaction because EMS shipping isn’t available to your country, we will refund the money but charge the handling fee.

 

3, Antique Items (Sword Mounting, Samurai Armor and etc.)

We ship antique items including sword mounting, Samurai armor and other Japanese artifacts via EMS and DHL (Canada only).

 

4, Marutake Samurai Armor

 We also deal with hand-crafted Samurai armor made by Marutake. It is available on request and it will normally take about 1-1.5 months for Marutake to produce one armor. They will send the armor to your address directly from Kagoshima, their headquarter.

 

5, Shipping Carrier
 We ship your package by EMS(Express Mail Service).
 We have full confidence in the shipping company. We have been using their service for a long time but haven’t had serious problems. You can check where your package is by using a tracking number we provide.
・EMS
http://www.ems.post/what-is-ems

 Due to the spread of COVID-19, EMS temporarily has halted the shipment between Japan and Australia, Canada. Therefore, we have been using other shipping carriers(DHL, FedEx) to ship orders to those countries. If you like to know the detail, please feel free to contact us.

 

6, Customs Duty
 You are responsible for paying all customs fees and your local taxes to receive your order from Japan. Please check your domestic law before making any purchase at Samurai Museum Shop. Importing certain items might be restricted, depending on countries. We could answer whether we have shipped items to your country before if asked.

 We will not be responsible if the custom seizes the item you purchased. You are the one to make sure that your purchased item is allowed to be imported into your country.

 

7, Caution
 Samurai Museum Shop is not responsible for any lost package that is incorrectly addressed due to customer error.
We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address and you are bound to inform us immediately (within 24 hours of your order).

 In case your package is shipped back to our address because of your extended absence from the home, you must pay a reshipping fee for delivery.

 If you haven’t received your order even after the expected delivery time, please check with your local post office or DHL/UPS/FedEx. Please keep in mind that more time would be needed when you order authentic Japanese swords/Samurai armor.