Menu Close

Shipment and Delivery

Updated: 21 Oct 2021

Shipment and Delivery

Countries with track records of shipping are painted in red.

We offer you Free Shipping worldwide as long as we can ship your order by EMS.
*We might use other shipping carriers instead when we can’t deliver an item by EMS.

Index
1, General Delivery Time
2, Authentic Japanese Sword
3, Replica Japanese Swords/Antique Items
4, Shipping Carrier
5, Customs Duty
6, Caution

—————————————–

 

1, General Delivery Time
It takes approximately 5-14 days to deliver after placing an order if you live abroad.

The time of delivery is estimated as accurately as possible by the carriers but does not take into account any delays beyond our control, such as inclement weather, holiday seasons.

We will ship your order from the address below.
Samurai Museum Shop office
order@samuraimuseum.jp
Ikeyo Building #503 5-15-2 Shinjuku Shinjuku-ku Tokyo, Japan 160-0022
TEL.+81 3-6457-6411 FAX.+81 3-6457-6441

 

2, Authentic Japanese Sword

To legally ship an authentic Japanese sword from Japan to another country, we will have to apply for its export permit to the Agency for Cultural Affairs(Bunkacho). We also must return the original registration paper to the Board of Education. It usually takes around 2-4 weeks to receive this permit after submitting the required documents. And we would like you to expect at least 1-1.5 months for your order to arrive at your given address after you ordered. For more detailed info, please click here.

We have shipped authentic Japanese swords to the USA, Canada, Mexico, UK, Germany, France, and Hong Kong. If you don’t live in these countries and like to order, please contact us first before purchasing.

 

3, The countries we frequently ship Replica Swords/Antique Items
We usually send out our orders that contain replica swords/ Antique items to these countries and regions below:
If you like to know our past shipping experience to your country, please contact us. Please keep in mind that we can’t ship items to specific countries due to the effect of COVID-19 for the time being. If you like to know whether we can ship item to your country, please feel free to contact us.

USA, Canada, Mexico, Australia, New Zealand, Germany, France, Spain, Italy, Norway, Sweden, Finland, Poland, Romania, Hungary, Thailand, Philippines, Hong Kong, etc.

 

4, Shipping Carrier
We ship your package by EMS(Express Mail Service).
We have full confidence in the shipping company. We have been using their service for a long time but haven’t had serious problems. You can check where your package is by using a tracking number we provide.
・EMS
http://www.ems.post/what-is-ems

Due to the spread of COVID-19, EMS temporarily has halted the shipment between Japan and Australia, Canada. Therefore, we have been using other shipping carriers(DHL, FedEx) to ship orders to those countries. If you like to know the detail, please feel free to contact us.

5, Customs Duty
You are responsible for paying all customs fees and your local taxes to receive your order from Japan. Please check your domestic law before making any purchase at Samurai Museum Shop. Importing certain items might be restricted, depending on countries. We could answer whether we have shipped items to your country before if asked.

We will not be responsible if the custom seizes the item you purchased. You are the one to make sure that your purchased item is allowed to be imported into your country.

6, Caution
Samurai Museum Shop is not responsible for any lost package that is incorrectly addressed due to customer error.
We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address and you are bound to inform us immediately (within 24 hours of your order).

In case your package is shipped back to our address because of your extended absence from the home, you must pay a reshipping fee for delivery.

If you haven’t received your order even after the expected delivery time, please check with your local post office or DHL/UPS/FedEx. Please keep in mind that more time would be needed when you order authentic Japanese swords/Samurai armor.