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Shipment and Delivery

Updated: 24 Jul 2021

Shipment and Delivery

Countries with track records of shipping are painted in red.

We offer you Free Shipping worldwide as long as we can ship your order by EMS.
*We might use other shipping carriers instead when we can’t deliver an item by EMS.

Index
➀General Delivery Time
➁The countries we frequently ship Replica Swords/Antique Items
➂Authentic Samurai Sword and Replica Samurai Armor
➃Shipping Carrier
➄ Customs Duty
⑥ Caution

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➀General Delivery Time
It takes approximately 5-14 days to deliver after placing an order if you live abroad.

If you haven’t received your order even after the expected delivery time, please check with your local post office or DHL/UPS/FedEx. More time would be needed when you order authentic Japanese swords/Samurai armor.

The time of delivery is estimated as accurately as possible by the carrier but does not take into account any delays beyond our control, such as inclement weather, holiday seasons. In case your package is shipped back to our address because of your extended absence from the home, you must pay a reshipping fee for delivery.

We will ship your order from the address below.
Samurai Museum Shop office
order@samuraimuseum.jp
Ikeyo Building #503 5-15-2 Shinjuku Shinjuku-ku Tokyo, Japan 160-0022
TEL.+81 3-6457-6411 FAX.+81 3-6457-6441

 

➁The countries we frequently ship Replica Swords/Antique Items
We usually send out our orders that contain replica swords/ Antique items to these countries and regions below:
If you like to know our past shipping experience to your country, please contact us. Please keep in mind that we can’t ship items to specific countries due to the effect of COVID-19 for the time being.

USA, Canada, Mexico, Australia, New Zealand, Germany, France, Spain, Italy, Norway, Sweden, Finland, Poland, Romania, Hungary, Thailand, Philippines, Hong Kong, etc.

 

➂Authentic Samurai Sword and Replica Samurai Armor

Authentic Samurai Sword(Katana)
To legally export the sword from Japan to other countries, we will have to apply for its permit to the Agency for Cultural Affairs(Bunkacho). We also must return the original registration paper to the Board of Education. It usually takes around 2-4 weeks to receive this permit after submitting the required documents. And we would like you to expect at least 1-1.5 months for your order to arrive at your given address after you ordered. For more detailed info, please click here.

We have shipped authentic Japanese swords to the USA, Canada, Mexico, UK, Germany, France, and Hong Kong. If you don’t live in these countries and like to order, please contact us first before purchasing.

Replica Samurai Armor
We also deal with the replica Samurai armor made by the highly-skilled armor producing company(MARUTAKE). When you place an order, we will send a request to create the armor for you. It takes about one to two months for them to produce a hand-made armor. (Not including Saturdays and Sundays) Once the armor was made, they will send it to your shipping address directly.

➃Shipping Carrier
We ship your package by EMS(Express Mail Service).
We have full confidence in the shipping company. We have been using their service for a long time but haven’t had serious problems. You can check where your package is by using your tracking number.
・EMS
http://www.ems.post/what-is-ems

Due to the spread of COVID-19, EMS temporarily has been halted the shipment between Japan and Australia, Canada. Therefore, we have been using other shipping carriers(DHL, FedEx) to ship orders to those countries. If you like to know the detail, please feel free to contact us.

➄ Customs Duty
You are responsible for paying all customs fees and your local taxes. Please check your domestic law before making any purchase at Samurai Museum Shop. Importing swords, whether edged or not, might be restricted or prohibited in some countries. If you are not sure about your local law , please ask your local authority such as the police department or customs office.

We will not be responsible if the custom seizes the item you purchased. You are the one to make sure that your purchased item is allowed to import.

⑥ Caution
Samurai Museum Shop is not responsible for any lost package that is incorrectly addressed due to customer error.
We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address and you are bound to inform us immediately (within 24 hours of your order).